We like to keep the returns process simple. If you wish to return for a refund or exchange then all you need to do is to return your order to us in the same packaging and condition that it arrived in. If the items are damaged or clearly worn for an extended period of time then we will refuse the refund.
Sale items are non-refundable. You can exchange for store credit.
Before you return, email firstname.lastname@example.org with your name, order number, the reason for return/exchange and a phone number. Once this has been done, we will send you the address details
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 days (this is how long it takes by the card processor).
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We offer free UK Exchanges. If you wish to Exchange then get in touch and we can send you a slip to print off and add to your package to send back to us.
Note: Please leave a note why you wish to return the item and who it’s from by using your order number or full name. All our invoices are sent via PDF to your email once you buy from us, we aim to make sure we are as green as possible.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Sales@rugbywarfare.com.